capital
Salesforce acquires AI customer service platform Fin for $3.6 billion
June 15, 2026
Salesforce is acquiring AI customer service platform Fin for $3.6 billion and says it will use Fin’s team and technology to improve Agentforce, its enterprise platform for building custom AI agents. The deal expands Salesforce’s push into automated customer support and could strengthen Agentforce’s ability to handle more complex business tasks.
Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.
Source: techcrunch.com